Need help with Jewel Loop? You're in the right place.
Jewel Loop is a casual mobile puzzle game developed by Com Games Studio. Match, loop, and clear colorful jewels across hundreds of relaxing levels.
The fastest way to reach our support team is by email:
We typically reply within 1–3 business days. To help us assist you faster, please include:
Please try the following steps in order:
If you signed in with Game Center, your progress is restored automatically the next time you open the app on the same Apple ID. If you didn't sign in and your progress is missing, please contact us — we can help in many cases.
We love hearing from players. Send your bug report or idea to comgamesstudio@gmail.com with the subject line "Bug Report" or "Feature Request". Screenshots and short screen recordings are very helpful.
You can manage ad tracking from your device settings: Settings → Privacy & Security → Tracking, then turn off "Allow Apps to Request to Track" or revoke Jewel Loop's tracking permission. The app will still work normally — you'll just see non-personalized ads.
To request deletion of any data associated with you, please email comgamesstudio@gmail.com from the email address linked to your account (if any) with the subject "Data Deletion Request". We will process the request within a reasonable time as required by GDPR / CCPA.
Jewel Loop only requests permissions necessary for gameplay (for example, notifications for daily rewards). You can change any permission at any time from Settings → Jewel Loop on your device.
Purchases are processed by Apple through the App Store. For refunds or billing questions, please use Apple's official refund page at reportaproblem.apple.com. If the issue is with a feature you unlocked in the app, email us and we'll be happy to help.